Perfect location off Main Street. Our room had a hot tub on the balcony overlooking all the action. Close to food and shopping and bars. Quick walk to the town lift. Small parking garage.

We stayed here for our honeymoon. Amazing views and service. Centrally located with lots to do and see within walking distance. The room was great too! Picture taken from penthouse suite.

Not quite sure how this is listed as a 5 star hotel, the service was pretty sub-par. I came here for the night of my wedding thinking that it would feel special to be on Main Street. The stay did not feel special at all and the hotel felt like a complete ghost town. I was not able to only book one night, so instead paid ~$1,200 for 2 nights, but did not receive any service at all. No one came to clean the room despite no “Private” sign on the door. When I called the desk, no one picked up. On 2 separate occasions I had to call 3 times for anyone to pick up since the line just goes dead with no voicemail. At one point, I gave up entirely. I also called a couple days before check in to ask if there was anything special that they could do for our wedding night and I was met with some very awkward silence and a “no, we don’t really do that.” For the label of a 5 star hotel and the price I paid, I was expecting a lot more than just a room and worse service than a Holiday In Express. I would have been way better off going to the Marriot or even an Airbnb. I didn’t even stay the second night and just slept in an Airbnb that some of my friends had gotten. When I checked out, I was not asked how my stay was, otherwise, I would have said this all in person.

I rented a Junior suit, paid a lot of money so expectations were high. We had planned most of our meals in the condo. But in our unit 504 the stove was cracked in two places and could only get two of the burners to work. Knobs were stripped out. Refrigerator ice maker and water were not hooked up. Big wet spot in the carpet by backdoor from snow melt. Unit was very spacious had a lot of room for five people. But paying that kind of money I would expect better.

A disaster hotel. Do not stay. After multiple failed attempts to contact the manager and reservation staff after a dismal stay for only one night. This is an email sent to them multiple times with no response. Subject: Mina and Sky issue Reservation. I will take this to the BBB and notify Summit County. To whom it may concern I stayed at your hotel last night and have a serious complaint in regards to unacceptable maintenance, cleaning and covid hygiene in the room. I am outlining the issues When checking in the man at the front desk removed his mask to tell me where to go for no reason for a long duration. I had to tell him to put back on his mask. This alone is unacceptable during a pandemic at a luxury hotel or any public space. I checked in and the first room I was given had a huge amount of noise on the 3rd level from the mechanical room down the hall. The entire hall was noticeably loud and vibrated that reverberated into the room. I was moved rooms to the fourth floor. The room had issues also. The tv would not turn on. The floor in the living room was not cleaned and had unknown debris on the floor that looked like old deodorant or something. The shower did not work at all. The linens on the bed had holes and were worn out and the towels were ragged. In general it was disgusting. I notified the front desk and they said they would send plumbers the following day to fix again during a pandemic. Do they think I want people in my room during this time. I left a message for the GM to call me but that person is not to be found and they don’t know when they get in to work. See attached video and images. I tried to contact the GM several more times and they were not available and didn’t know how to reach them.