I’ve stayed at Hotel Park City before — during ski season — and genuinely enjoyed my prior visit, which makes this most recent stay all the more disappointing. As a Titanium Elite member who booked two rooms, I expected the consistent service and recognition that Marriott advertises across its brands, including Autograph Collection. Unfortunately, several aspects fell far short: - Elite breakfast benefit was denied at check-in, with staff (misleadingly or incorrectly) stating it didn’t apply “off season” because they're a franchise property. That’s simply not how Bonvoy works — Autograph Collection properties are obligated to honor benefits year-round. We were too tired to argue. - Late checkout was initially refused, and only after some back and forth was it extended to 1 PM — still short of the 4 PM benefit that is advertised. - No upgrade was offered or even discussed, despite availability showing online at check-in. Normally wouldn't care but after other service shortcomings, this becomes a more obvious complaint. Room service breakfast was very underwhelming: the egg dishes were rubbery, French toast was mediocre, and even the sourdough toast ordered as a side was a disappointing store bought variety. The pancake was ok but forgettable. Not the quality you would expect from a property that advertises a premium food experience. That said, there are positives: the rooms were clean, the property itself is attractive, and the spa and amenities are very good (though not necessarily best-in-class for the Park City area). This stay was a sharp contrast to my previous positive visit and maybe reflects an unfortunate decline in service consistency and staff training. The Autograph Collection is supposed to blend independent charm with Marriott standards — to me, it felt like the property seems to want the Marriott affiliation without consistently honoring its obligations. For travelers considering Park City: If you want a property that honors Marriott elite benefits reliably, I’ve had consistently excellent experiences at St. Regis Deer Valley. If you’re open to trying non-Marriott options, both Pendry Park City and Waldorf Astoria Park City are excellent alternatives and may offer a better luxury experience overall.

Could easily be 5 stars. The facilities and views are top notch. Just not maintained with attention to detail. Our main fireplace didn't work & was never repaired. The safe didn't function because a previous guest engaged it while the door was open. Should have been noticed & corrected. Neither occurred. It's also no fun sitting on our beautiful deck & watching the golfers peeing on a run down building just off the 14th tee. Perhaps the ranger could be a little more on top of that. Parking is hit & miss because it's shared between the hotel, golf course & restaurant. They do have a fantastic Ruth's Chris restaurant on-site. A comfortable, relaxing pool as well.

This hotel is one of the best in the Park City area. We have stayed here more than a dozen times and every time it has been a great experience. We have always stayed in the cottage suites which are detached from the hotel and a short walk. Not a big deal and totally worth the peace and quiet. We have had the typical issues when staying here and the staff has been great and being responsive. Once we even needed to move rooms but they upgraded us for our hassle and it really wasn't a big deal but they really wanted our experience to be above and beyond. We have used the spa several times and the treatments and therapists are outstanding. Getting to the spa is a little confusing but it's worth the minor hassle. Every time we've stayed here we've eaten at least once at Ruth's Chris. As expected the food and the service were top notch.

Exceptional Stay at Hotel Park City! From the moment we arrived, the front desk staff went above and beyond to make us feel welcome. Their attentiveness and helpfulness truly set the tone for our stay. The property itself is stunning—beautifully maintained with a luxurious yet cozy atmosphere. Dining at Ruth’s Chris Steakhouse was a highlight, with perfectly grilled steaks that exceeded our expectations. Every staff member we encountered contributed to making our experience even more enjoyable. Hotel Park City has earned a spot as one of our favorite getaways, and we can’t wait to return!

The staff at hotel park city are world class. We stayed for my birthday weekend and they went over and beyond to make it special. I was worried about the hotel not being “ski in/ski out” but our skis rentals were delivered right to the hotel and the shuttle service couldn’t be easier. I almost prefer this now. The cottages have a private hot tub and feel very secluded. The breakfast buffet was one of the best I’ve had at a hotel. Everything made from scratch. We will definitely be back!!